Privacy Policy
Your privacy matters to us. This policy explains what information we collect, how we use it, and your rights as a customer. We keep things simple — no confusing legal jargon.
1. What Information We Collect
When you contact us, book a service, or communicate with us, we may collect:
- Name
- Phone number
- Email address
- Service address or job site location
- Project details (type of debris, dumpster size needed, etc.)
- Payment information (processed securely through our payment processor — we do not store full card numbers)
We may also collect basic usage data when you visit our website (such as browser type and pages visited) through cookies or analytics tools.
2. How We Use Your Information
We use your information to:
- Schedule and complete your dumpster rental service
- Send confirmations, updates, and reminders about your booking
- Respond to questions or support requests
- Process payments
- Improve our services and website experience
- Send occasional marketing messages (you can opt out at any time — see Section 6)
3. SMS / Text Message Communication
By providing your mobile phone number and texting us or submitting a form, you consent to receiving SMS messages from DropSkip LLC. These messages may include:
- Booking confirmations and scheduling updates
- Delivery and pickup reminders
- Service-related follow-ups
- Occasional promotions or offers (if you opt in)
Message and data rates may apply. Message frequency varies by service activity. To stop receiving texts, reply STOP at any time. For help, reply HELP or contact us at info@dropaskip.com.
We do not sell or share your phone number with third parties for their own marketing purposes.
4. How We Share Your Information
We do not sell your personal information. We may share it only in these limited situations:
- Subcontractors — We may share your name, address, and booking details with trusted drivers or service partners who fulfill your delivery or pickup.
- Payment processors — Your payment details are securely handled by our payment processor (e.g., Stripe, Square). We do not store full card numbers.
- Legal requirements — We may share information if required by law, court order, or to protect our legal rights.
All third parties we work with are required to keep your information confidential and use it only for the purpose it was shared.
5. Data Security and Retention
We take reasonable steps to protect your information from unauthorized access or disclosure. This includes:
- Using secure, encrypted payment processing
- Limiting access to your information to employees and contractors who need it to do their job
We keep your information for as long as it's needed to provide services, maintain business records, and comply with legal obligations. Once no longer needed, we delete or anonymize it.
6. Your Rights and Choices
You have options when it comes to your data:
- Opt out of marketing emails — click 'Unsubscribe' in any email we send.
- Opt out of SMS — reply STOP to any text from us.
- Request a copy of your data — email us and we'll tell you what we have.
- Request deletion of your data — we'll remove your information where we're not legally required to keep it.
To exercise any of these rights, contact us at info@dropaskip.com.
7. Cookies and Website Tracking
Our website may use cookies or similar tools to understand how visitors use the site. You can control cookies through your browser settings. We do not use invasive tracking or sell browsing data.
8. Children's Privacy
Our services are not directed at children under 13. We do not knowingly collect information from anyone under 13. If you believe we have done so accidentally, please contact us and we will delete it promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on our website with a new 'Last Updated' date. We encourage you to review it periodically.
10. Contact Us
Questions or concerns about your privacy? We're here:
- Email: info@dropaskip.com
- Phone/Text: (321) 328-7206
- Website: dropaskip.com